Drama and conflict in the workplace causes stress, which in turn costs businesses billions of dollars in lost productivity, revenue and profits. Drama and conflict also contribute to high rates of employee turnover and incidents of inappropriate (and sometimes violent) behavior in the workplace.

According to the American Institute of Stress (AIS) website, “Numerous studies show that job stress is far and away the major source of stress for American adults and that it has escalated precariously over the past few decades.”

As a result, supervisors, managers, and leaders must not only handle their own personal stress levels, but they also need to monitor and deal with the stress levels of their team members and co-workers.

Unfortunately, most supervisors, managers, and leaders do not receive conflict management training. As a result, too much workplace conflict and drama goes unresolved. Organizations must prepare leaders to handle conflict, drama, and stress as part of their preparations for returning to the workplace environment post COVID-19 pandemic.

​

Conflict in the workplace cannot be avoided. However, well-trained leaders know how to use the right set of tools to turn negative and disruptive conflict into productive collaboration and teamwork.

Our Converting Conflict Into Productive Teamwork and Collaboration virtual workshop shows leaders how to alleviate negative (personal) conflict and mitigate interpersonal drama within their teams and with other functional units in your organization. This workshop is delivered as two 90-minute interactive virtual sessions, preferably on consecutive days. It is designed for leaders at all levels of your organization – first-time leaders, team leaders, supervisors, managers, and senior leaders.

What participants will learn:

• Understanding the costs of unresolved conflict in the workplace.
• How conflict impacts employee engagement.
• Differentiating between types of conflict.
• Understanding conflict resolution problems.
• Knowledge of their own styles and patterns of resolving conflict situations.
• Methods for identifying each individual’s conflict management style.
• Advantages and disadvantages of each conflict style.
• What happens when conflict turns into drama.
• Tips for creating a collaborative workplace environment.

Session 1

Common Cause of Conflict

The Cost of Unproductive Conflict

Productive vs. Unproductive Conflict

The Value of Productive Conflict

Understanding What Triggers You

How the Brain and Body Communicate When Triggers Occur

Session 2

Learning and Understanding Your Conflict Response

Detailed Review of self-assessment

Understanding Conflict Styles

Managing Your Conflict Response

Understanding the Conflict Response Styles of Others

Tips and Techniques for Reacting to the Conflict Response Styles of Others